This article will walk you through the Reverse Refund Tool. This tool can be used to reverse refunds make as cash, check, or Client Credit Balance.

NOTE: This tool does not reverse refunds that were made with Credit Cards or Bank accounts. 

Requirements - ClubReady Staff Login

1. Acquire Refund ID Number

The refund ID number can be found in the client's refunds page. From within their profile navigate to Billing > Invoices / Payments / Refunds / Transaction Ledger > Refunds. Copy the number listed here.

2. Reverse Refund Tool

To reverse a refund copy and paste this link into Internet Explorer while logged into a ClubReady staff log in: https://demo.clubready.com/InternalSupport/Payments/UndoRefund  

After entering the refund ID number click Undo Refund. This will delete the refund from the client's record, mark the refunded invoice as paid again, and delete any Client Credit Balance that was associated with the refund (if applicable).