This article will guide you through uploading a file to a client's account. Client files can be access by prospects/members/customers if they have access to their portal. 

Requirements - A Master Admin or a staff type with the following permissions:

• Member Management: General - Can access member options
• Prospect Management: Can access prospects
• Member Management: General - Can upload files for individual clients

Upload A File Into A Client's Account

Accessing File Upload For A Client

OPTION 1:

Under Prospects or Members/Customers search and select the desired client. There are a couple of options available on how you may upload a file to a customer. Click the Files tab above the customer name. You may now drag the file from the folder where it is saved on your PC and drop it in the files box or click the files box to search and select the file saved on your PC. The file will appear on the page as a link which can be selected to download the file. Also record of who added the file and when the file was added is located to the right of the file link.

OPTION 2:

Click the All Detail button for additional management options. 

 

Now go to General > Upload Files. The Upload Files link will advance you to the customer file upload screen. Browse and select the desired file to upload. Enter An Optional File Description if you desire. Click the Upload button to start the upload.  Once the file is uploaded, it will display on the bottom portion of this screen along with who upload the file and the date of the upload.

NOTE: Client files cannot be transferred from one account to another. 

Member / Customer's Access To A File

From the Home page, go to Files > For Me Only. The client can see files personally loaded for them. The file name is a link that they can click on to open and view the file.

Frequently Asked Questions: 

What kind of files can I upload to a client's profile? 

• PDF, Excel, JPEG, DOC are all examples of the file type that can be uploaded. 

What files should you see under a member's profile? 

• A member's contract document, freeze form, agreement cancellation form, or a transfer form are typically the most common that you would see under a member's profile. 

Why is the file not opening?

• If the file/document has a special character, the system will not allow to open it.