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Knowledge Base |
Reports - Lost Members
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This article will explain how to run and understand the Lost Members Report. This report shows users whose membership periods ended during the selected time frame and are not inactive.
NOTE: This report is only for Responsible Members only, associated members will not be included. It is driven by the membership ended date on the inactive member's user profile.
To generate, navigate to; Reports > Members > Lost Members. At the top of the page you will have the option to choose a specific date range by clicking on the calendars or use the Preset Date Ranges available to the right of the calendars. The filters will allow you to filter your results to exclude those with no agreements. You will then have the option to choose to filter by Membership type. Click Run Report.
Understanding Lost Members Report
Phone - Customer's home phone number
Email - Customer's email address
Member Since - The original date they became a member. Driven by the member since date on the user profile.
Membership Ended - Date and time when the customer's membership ended
Membership Duration - Length of time, in days, of the customer's membership from start to finish
Member Type - Membership Type assigned to the user (not the package)
Requirements - A Master Admin login or a staff type that has the following permissions:
- Reporting: Can access reports (must be enabled to see any reports)
- Reporting: Can access clients: lost members
Running The Lost Members Report
To generate, navigate to; Reports > Members > Lost Members. At the top of the page you will have the option to choose a specific date range by clicking on the calendars or use the Preset Date Ranges available to the right of the calendars. The filters will allow you to filter your results to exclude those with no agreements. You will then have the option to choose to filter by Membership type. Click Run Report.
Understanding Lost Members Report
User ID - Clients ClubReady ID. It can be clicked to navigate to the user's profile.
Customer - Customer first and last name. Clicking on the User ID will bring you to their All Detail page
Cell Phone - Customer's cell phone numberPhone - Customer's home phone number
Email - Customer's email address
Member Since - The original date they became a member. Driven by the member since date on the user profile.
Membership Ended - Date and time when the customer's membership ended
Membership Duration - Length of time, in days, of the customer's membership from start to finish
Member Type - Membership Type assigned to the user (not the package)
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