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Knowledge Base |
Reports - Email Blast History
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This article will guide you though generating and interpreting the Email Blast History report. This report will display all staff-initiated email correspondence and data specific to each email.
Requirements - A Master Admin login or a staff login with the following permissions:
Navigate to Reports > Communications > Email Blast History. Select a date range either from the calendar or use one of the Preset Date Ranges. Click on Run Report. Report data will display below.
The Email Blast History report will include the following data:
Sent - Date the email blast or individual email was sent out of the ClubReady system
Email Subject - Subject Title
View Details (Mail ID) - Email Id number
Opened - how many recipients opened the email
Bounced - how many emails were rejected by the client's email server
Opt Out - how many clients clicked on the unsubscribe link
Spam - how many clients reported the email as spam
#Consults - number of consults scheduled from clients this email was sent to
# Agreements - number of agreements on members receiving the email blast
$ Agreements - value for the agreements available on members receiving the email blast
$ Revenue - total gross value from members receiving the email blast
Sent From - email showing for the members
Store Id - ClubReady Id number for your club
Location Name - your location name
Created By - staff who created the email blast
Created On - date the staff created the email blast
Scheduled On - the date the email blast was scheduled on
When you click the Save Icon you will have the option to download, open and save to CSV, PDF or Excel file.
NOTE: ClubReady cannot control if emails bounce, this is controlled by the email provider blocking emails from our system (Gmail, Yahoo, etc). A bounced email is a code that is sent from the email provider to our system, you may be able to send emails outside of ClubReady but if you are sending through ClubReady and they are being bounced, that means that the systems emails have been flagged by their email provider and they will need to contact them to find out why. This sometimes happens when a email provider does a security update and if our system emails don't fall within the parameters it could be flagged as spam and bounce the email back.
Select the View Details link to expand more information and view the following details: Sent Date, Mail To, Mail Status, Sent, Opened, Bounced, Opt Out, Spam, Consults #, Agreements #, Agreement $, Revenue $, User Id, Member Name, Gender, Age, Store Id and Location Name.
Requirements - A Master Admin login or a staff login with the following permissions:
- Reporting - Can access reports
- Reporting - Can access communications: bulk email history
Email Blast Summary Report
Navigate to Reports > Communications > Email Blast History. Select a date range either from the calendar or use one of the Preset Date Ranges. Click on Run Report. Report data will display below.
The Email Blast History report will include the following data:
Sent - Date the email blast or individual email was sent out of the ClubReady system
Email Subject - Subject Title
View Details (Mail ID) - Email Id number
Opened - how many recipients opened the email
Bounced - how many emails were rejected by the client's email server
Opt Out - how many clients clicked on the unsubscribe link
Spam - how many clients reported the email as spam
#Consults - number of consults scheduled from clients this email was sent to
# Agreements - number of agreements on members receiving the email blast
$ Agreements - value for the agreements available on members receiving the email blast
$ Revenue - total gross value from members receiving the email blast
Sent From - email showing for the members
Store Id - ClubReady Id number for your club
Location Name - your location name
Created By - staff who created the email blast
Created On - date the staff created the email blast
Scheduled On - the date the email blast was scheduled on
When you click the Save Icon you will have the option to download, open and save to CSV, PDF or Excel file.
NOTE: ClubReady cannot control if emails bounce, this is controlled by the email provider blocking emails from our system (Gmail, Yahoo, etc). A bounced email is a code that is sent from the email provider to our system, you may be able to send emails outside of ClubReady but if you are sending through ClubReady and they are being bounced, that means that the systems emails have been flagged by their email provider and they will need to contact them to find out why. This sometimes happens when a email provider does a security update and if our system emails don't fall within the parameters it could be flagged as spam and bounce the email back.
Email Blast Detailed Report
Select the View Details link to expand more information and view the following details: Sent Date, Mail To, Mail Status, Sent, Opened, Bounced, Opt Out, Spam, Consults #, Agreements #, Agreement $, Revenue $, User Id, Member Name, Gender, Age, Store Id and Location Name.
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